About this policy
This Privacy Policy explains how DAM INVEST PROPERTY PTY LTD (ACN 692 059 475, ABN 21 692 059 475), trading as DamInvest Property ("DamInvest", "we", "us" or "our") collects, holds, uses, discloses and protects personal information.
It applies to all personal information we handle in the course of providing buyer's agency services across Australia, including information collected through our website at daminvest.com.au, through our contact and newsletter forms, by phone or email, and during the engagement, search, negotiation and settlement of a property purchase.
By using our website or engaging our services, you acknowledge that you have read and understood this policy.
Who we are
DamInvest Property is an Australian buyer's agency. We represent buyers — never sellers — in the search for, assessment of, negotiation of and acquisition of residential property, investment property, SMSF-suitable property, development sites and land for developers. We act for first home buyers, investors, SMSF trustees and developers, and we offer a fully remote service for clients buying interstate or from overseas.
Linda Damjanovic is our Licensed Buyer's Agent. Linda holds NSW Real Estate Class 1 Licence number 20559812, registered with NSW Fair Trading under the Property and Stock Agents Act 2002 (NSW). She practises across other Australian states and territories under the Mutual Recognition Act 1992 (Cth).
You can reach us at hello@daminvestproperty.com.au. Our postal address for written privacy correspondence is available on request.
The privacy framework we follow
We manage personal information in accordance with:
- The Privacy Act 1988 (Cth), including the 13 Australian Privacy Principles (APPs);
- The Notifiable Data Breaches scheme under Part IIIC of the Privacy Act;
- The Spam Act 2003 (Cth), which governs the marketing emails and SMS we send;
- The Property and Stock Agents Act 2002 (NSW) and any equivalent state legislation that applies to a particular transaction;
- The Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), including the Tranche 2 reforms which extend reporting-entity obligations to real estate professionals from July 2026. We will register with AUSTRAC by that deadline and will update this policy when those obligations commence.
Where this policy and the law conflict, the law prevails.
What personal information we collect
The information we collect depends on the stage of our relationship with you. We collect only what we need to do our job.
From everyone who contacts us
- Your name, email address and phone number;
- Your area of interest (home buying, investment, SMSF, development, remote buying);
- Your stage in the buying journey;
- The content of any message you send us.
From newsletter subscribers
- Your email address (collected with your double opt-in consent).
From clients who engage us
- Identity information: driver's licence, passport or other government-issued photo ID, used to verify your identity before we act on your behalf;
- Financial information: proof of funds, lender pre-approval letters, bank account details (where needed for invoicing), and other information confirming your purchasing capacity;
- SMSF documentation (for SMSF buyers): trust deed extracts, financial statements and related compliance documents;
- Property buying information: your brief, target areas, preferences, prior property holdings and purchase history;
- Communications: emails, text messages, file notes of phone calls and meetings, and any documents you provide;
- Transaction information: details of contracts of sale, conveyancing arrangements, inspection reports and settlement records.
Automatically through our website
- Your IP address, browser type, device information and the time of your visit. This is processed by our hosting provider (Cloudflare) for security and reliability. We do not run analytics, advertising or behavioural tracking.
We will only collect sensitive information (as defined in the Privacy Act) where you have given us consent and where it is reasonably necessary for our services.
How we collect it
Wherever practical, we collect personal information directly from you — through our contact form, our newsletter signup, by email, by phone, in meetings, and in the documents you give us during a property purchase.
In some circumstances we may also collect information about you from:
- Third parties acting for you, such as your mortgage broker, conveyancer, accountant or financial adviser, where you have authorised them to share information with us;
- Selling agents and vendors during the negotiation and acquisition of a property you have engaged us to buy;
- Publicly available sources, such as land titles registers, business registries, council records and published property data;
- Inspection and report providers, such as building and pest inspectors and valuers acting on your engagement.
If we receive personal information about you that we did not solicit and could not lawfully have collected, we will destroy or de-identify it as soon as practicable, unless it is contained in a Commonwealth record or the law requires us to retain it.
Why we collect it
We collect, hold, use and disclose your personal information so we can:
- Provide buyer's agency services to you, including property search, due diligence, comparative market analysis, negotiation, contract review coordination, and the management of your purchase through to settlement;
- Verify your identity before we act for you;
- Communicate with you and with the third parties involved in your transaction (for example, selling agents, conveyancers, inspectors and lenders);
- Issue invoices and process payment of our fees;
- Send you market updates, newsletters and information about our services where you have consented or where you would reasonably expect us to;
- Maintain accurate records of our engagements;
- Comply with our legal, regulatory, taxation and contractual obligations, including those under the Property and Stock Agents Act 2002 (NSW) and equivalent state legislation, and (from July 2026) the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth);
- Improve our services and respond to feedback and complaints.
We do not provide financial, taxation, investment or legal advice. We always recommend that you obtain independent advice from appropriately qualified professionals before making property purchasing decisions.
You are not required to provide us with your personal information. However, if you choose not to, we may be unable to provide our services to you.
How we disclose your information
We use and disclose your personal information for the purposes for which it was collected, for related purposes you would reasonably expect, where you have consented, or where the law requires or permits us to.
In the ordinary course of acting for you, we may share your information with:
- Selling agents and vendors — to express interest, schedule inspections, submit offers and negotiate terms on your behalf;
- Conveyancers and solicitors — to coordinate contract review, exchange and settlement;
- Building and pest inspectors — to arrange and act on inspection reports;
- Property valuers — where a valuation is required;
- Mortgage brokers and lenders — only where you have asked us to liaise with them, and only with your consent on each occasion;
- Property managers — at or after settlement, where you have asked us to refer you;
- Service providers acting on our behalf, such as email, file storage, cloud document, accounting and IT support providers, who handle your information only for the purpose we engaged them and under appropriate confidentiality arrangements;
- Our professional advisers (including lawyers, accountants and insurers) where reasonably required;
- Regulators, courts and law enforcement, where we are required or authorised by law to do so;
- AUSTRAC, once we are a reporting entity under the Tranche 2 AML/CTF reforms.
We do not sell, rent or trade your personal information to third parties for their own marketing purposes.
Overseas service providers
Some of the technology services we rely on are provided by companies located outside Australia. Where this is the case, we take reasonable steps under APP 8 to ensure those providers handle your personal information in a manner consistent with the Australian Privacy Principles, through their published privacy commitments, contractual terms and security practices.
If we engage providers in additional countries in the future, we will update this policy.
Government identifiers and identity verification
Before we act on your behalf in a property transaction, we are required to be satisfied of your identity. To do this we may sight government-issued identification such as your driver's licence, passport, Medicare card or other identity documents.
We sight original documents or certified copies and retain the minimum information needed to record that verification has occurred. We do not adopt, use or disclose any government-related identifier as our own identifier of you, except where the Privacy Act expressly permits or where the law requires.
From July 2026, real estate professionals — including buyer's agents — become reporting entities under the Tranche 2 amendments to the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth). At that time, we will be required to conduct customer identification and verification, ongoing customer due diligence, and reporting of certain transactions to AUSTRAC. We will update this policy to reflect those obligations when they commence.
Direct marketing
If you give us your contact details — for example, by subscribing to our newsletter, submitting an enquiry or becoming a client — we may send you marketing communications about our services, market commentary and property opportunities, by email or SMS.
We send these communications in compliance with the Spam Act 2003 (Cth). That means:
- We rely on either your express consent (for example, when you subscribe to our newsletter) or your inferred consent based on an existing client relationship;
- Every commercial message we send identifies us as the sender and includes a working unsubscribe link;
- You can withdraw your consent and opt out at any time, either by using the unsubscribe link or by emailing hello@daminvestproperty.com.au;
- Our newsletter uses a double opt-in process — you must confirm your subscription before we add you to the list.
Cookies and website technology
Our website is deliberately built without analytics platforms, advertising tags, social pixels or behavioural tracking. We do not use Google Analytics, Meta Pixel, LinkedIn Insight or any similar tool, and we do not run retargeting advertising.
The only cookies our website may set are essential technical cookies placed by Cloudflare (our hosting and security provider) for fraud prevention and bot management — for example, the __cf_bm cookie. These cookies do not track you across other websites and are not used for advertising.
Our website also loads typography from Google Fonts. When your browser requests these fonts, Google receives the IP address making the request, in line with Google's published Privacy Policy and Google Fonts privacy notice. No other personal information is shared.
You can configure your browser to block or delete cookies. Doing so will not affect your ability to read our website.
Automated decisions and AI
We do not use artificial intelligence or any automated decision-making system to make decisions that significantly affect your rights, your interests or the property recommendations we give you. Every property assessment, recommendation and negotiation step is reviewed and made by Linda or another qualified person.
We may use general-purpose productivity and writing tools internally for tasks such as drafting marketing copy, organising notes or summarising documents. Where any such tool involves personal information, we do so under appropriate confidentiality terms and never in a way that determines outcomes for you.
Data security
We take reasonable technical and organisational measures to protect personal information from loss, misuse, interference, unauthorised access, modification and disclosure. These include:
- Limiting access to personal information to people who need it to do their work;
- Using reputable cloud and email providers that offer encryption in transit and at rest;
- Two-factor authentication on key accounts;
- Secure disposal of records that are no longer needed;
- Periodic review of our security practices.
No system is perfectly secure. If you become aware of a security incident affecting your information, please tell us immediately at hello@daminvestproperty.com.au.
Data retention
We hold personal information only for as long as we need it for the purposes set out in this policy, or as the law requires. In general:
- Client engagement records — including contracts, identity verification records and transaction documents — are retained for at least 7 years after the end of our engagement, in line with Australian Taxation Office and real estate record-keeping requirements;
- AML/CTF records (once we are a reporting entity) will be retained for 7 years from the end of the relevant transaction or customer relationship, as required by that Act;
- Newsletter and marketing data is retained until you unsubscribe, after which we keep a minimal record of your unsubscribe request to ensure we honour it;
- Enquiries that do not lead to engagement are typically deleted or de-identified within 24 months;
- Website security logs held by Cloudflare are retained according to its standard retention windows.
Once information is no longer required, we destroy or de-identify it in accordance with APP 11.
Notifiable data breaches
We comply with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act. If we become aware of a data breach involving your personal information that is likely to result in serious harm to you, we will:
- Take immediate steps to contain the breach and limit any further harm;
- Assess the scope and likely impact of the breach;
- Notify the Office of the Australian Information Commissioner and the affected individuals as soon as practicable; and
- Provide recommendations on the steps you can take in response.
Your rights
You have the following rights in relation to the personal information we hold about you.
Anonymity and pseudonymity
Where it is lawful and practical, you can deal with us anonymously or under a pseudonym — for example, when making a general enquiry. Most of our services require us to know who you are.
Access
You can ask us for a copy of the personal information we hold about you. We will respond within a reasonable time, generally within 30 days. We may need to verify your identity before we release information, and there are limited exceptions under the Privacy Act where we may decline access (for example, where doing so would breach the privacy of others).
Correction
If you believe any information we hold about you is inaccurate, out of date, incomplete or misleading, please tell us and we will correct it.
Deletion
You can ask us to delete personal information we hold about you. We will do so unless we are legally required to keep it (for example, under tax, real estate or AML/CTF record-keeping rules).
Marketing opt-out
You can unsubscribe from our marketing communications at any time using the link in any message or by emailing us.
To exercise any of these rights, please email hello@daminvestproperty.com.au.
Complaints, updates and contact
Complaints
If you believe we have mishandled your personal information or breached the Australian Privacy Principles, please contact us at hello@daminvestproperty.com.au. We will:
- Acknowledge your complaint within 5 business days;
- Investigate the issue and respond to you in writing within 30 days;
- Tell you what we are doing to resolve the matter.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Email: enquiries@oaic.gov.au
Updates to this policy
We may revise this policy from time to time. When we do, we will update the "Last updated" date at the top. If we make material changes, we will notify you by a notice on our website or by email where appropriate. Your continued use of our website or services after the changes take effect constitutes acceptance of the updated policy.
Contact us
DAM INVEST PROPERTY PTY LTD
ACN 692 059 475 · ABN 21 692 059 475
Trading as DamInvest Property
Linda Damjanovic — Licensed Buyer's Agent (NSW Class 1 Licence 20559812)
Sydney, New South Wales, Australia
Email: hello@daminvestproperty.com.au